OnTheMarket agent quits saying membership has ‘been catastrophic’ for money and business

An agent who signed up to a five-year deal with OnTheMarket has expressed profound dissatisfaction and has quit.

OnTheMarket expressed its own disappointment at losing a member.

The agent, Lisa Arcari, of My Place in Cornwall, has now gone back to Zoopla.

She said in an open letter released yesterday evening that membership of OTM cost her agency money and business.

She said she had been taken in by OTM’s sales pitch.

She also accused OTM of not responding to her complaints.

Arcari told EYE that she had tried without success to engage with OTM, and that other smaller independent agents should be warned.

She said she had felt compelled to publish the open letter.

The full letter to the OTM board says: “Over the past few months, my membership of your organisation has lost me money and lost me business.”

She said she had been taken in by OTM’s sales pitch, and poured doubt on OTM’s commitment to be the number two portal.

Last night, an OTM spokesperson said: “We are disappointed to see that this individual agent has been dissatisfied with but we do not comment on contractual relations with members.

“Since launching less than nine months ago, OnTheMarket.com has established itself as a serious player in the property portals market.

“The traffic continues to grow month on month and in September it achieved 5.6m visits. Last month we also provided a record number of leads to agents.

“Meanwhile, membership and support for OnTheMarket.com continues to grow week on week.”

OPEN LETTER TO AGENTS MUTUAL

Originally posted here.

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